Guides
When the site is up but customers cannot finish.
Practical guides for digital operations and operational resilience teams: how each problem shows up, why the usual checks miss it, how to detect it yourself and what good evidence looks like.
Try a failure first: break an example form and run the journey check. Managing client sites? Start with the agency pilot.
Detect a broken form
How to detect a broken online form before your customers tell you
Why quote, application and claim forms break while the page still loads, why uptime checks miss it, and how to test the whole submission from outside.
Read the guide: Detect a broken formCheck journeys after a deployment
How to check customer journeys after every deployment
Why releases that pass every pipeline test still break quote and payment journeys in production, and how to verify the real journey minutes after each deploy.
Read the guide: Check journeys after a deploymentAvailability versus task success
Availability is not task success: can customers complete what they came to do?
Why green dashboards and met uptime targets can sit alongside customers who cannot get a quote or buy a policy, and how to measure the task itself.
Read the guide: Availability versus task successMonitor a booking journey
How to monitor a booking journey before customers report a problem
Check that customers can choose a slot and receive confirmation, with agreed test data, useful failure evidence and a plan for cleaning up test bookings.
Read the guide: Monitor a booking journeySynthetic monitoring explained
What is synthetic monitoring? How it differs from uptime checks and real user monitoring
What synthetic monitoring is, what it catches that uptime checks and real user monitoring miss, and how to choose which customer journeys to monitor first.
Read the guide: Synthetic monitoring explainedMonitor checkout and payments
How to monitor checkout and payment journeys without taking real payments
How checkout and payment journeys fail while the site stays up, how to test them in production without real charges, and what to check at each step.
Read the guide: Monitor checkout and payments
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