Status
Service status
There is no public status page yet. This page says how we tell you about incidents in the meantime, and how to reach us.
During the pilot
- By email. When an incident affects your organisation, we email its administrators directly, saying what is affected and what we are doing about it.
- In the app. When a check cannot run because of a fault on our side (a runner, network or platform problem), its result is recorded as unknown with the reason. It is never shown as your failure and never counts against your journey availability.
- Incidents involving your data. We tell affected customers without undue delay, as our trust centre describes.
Reporting a problem
If you think the service is not working, email hello@scoutsentinel.com with your organisation and what you are seeing. Report a security issue to security@scoutsentinel.com.
Later
A public status page with planned maintenance and incident history is planned. This page will link to it when it exists.